These Terms and Conditions set out the basis on which Cleaners Soho provides cleaning services to residential and commercial clients within its service area. By booking or receiving any service from Cleaners Soho, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following words have the meanings set out below:
Client means the person, company, or organisation booking or receiving cleaning services.
Company means Cleaners Soho, the provider of the cleaning services.
Services means any cleaning or related services supplied by the Company to the Client, including domestic cleaning, commercial cleaning, end of tenancy cleaning, deep cleaning and related tasks as agreed.
Cleaning Operative means a person or team member assigned by the Company to carry out the Services.
Premises means the property or location where the Services are to be carried out.
The Company provides cleaning services within its designated service area, including households and business premises. The specific scope of work, such as regular domestic cleaning, office cleaning, end of tenancy cleans, and one-off deep cleans, will be agreed at the time of booking.
The Services will be carried out with reasonable skill and care consistent with industry standards. The Company does not guarantee that all stains, marks or build-up can be removed and will use reasonable endeavours to achieve the best possible results within the agreed timeframe and fee.
3.1 Bookings can be made by the Client through the Company’s accepted booking channels as specified on its official materials. The Client is responsible for providing accurate information including full name, service address, access instructions, type of service required, approximate size and condition of the Premises, and any specific requirements.
3.2 All bookings are subject to availability and are not confirmed until the Company issues a booking confirmation. The Company reserves the right to refuse a booking at its discretion.
3.3 The Client must ensure that the Premises are accessible at the agreed time and that there is safe access for the Cleaning Operative, including working utilities such as electricity and water where required for the performance of the Services.
3.4 For larger or specialist jobs, the Company may require a prior inspection or a more detailed description before confirming the booking. The Company reserves the right to amend the price or decline the booking if the Premises or required Services differ substantially from the Client’s original description.
4.1 Prices are generally quoted based on hourly rates, size of property, or an agreed fixed fee, depending on the nature of the Services. Any quotation provided by the Company is based on the information supplied by the Client and is subject to change if that information proves inaccurate or incomplete.
4.2 Unless otherwise stated, all prices quoted are inclusive of labour and standard cleaning materials. The Client is responsible for any additional services requested outside the agreed scope and these may incur extra charges.
4.3 The Company reserves the right to adjust its rates from time to time. Any change in rates will not affect confirmed bookings already paid for or accepted, unless the scope of work has changed by mutual agreement.
5.1 Payment terms will be communicated at the time of booking. The Company may require full or partial payment in advance, or payment on the day of service upon completion, depending on the type and size of the booking.
5.2 The Company accepts commonly used UK payment methods as specified in its current payment policy. Cash payments, where permitted, must be made directly to the Company or in accordance with Company instructions, not directly to individual Cleaning Operatives, unless expressly authorised.
5.3 Where payment is not received by the due date, the Company reserves the right to suspend or cancel the Services and may charge interest on overdue amounts at the statutory rate permitted in the United Kingdom until payment is made in full.
5.4 For regular ongoing services, the Client may be placed on a periodic billing schedule. If a payment fails or is declined, the Client must arrange an alternative payment method promptly to avoid interruption of service.
6.1 The Client may cancel or reschedule a booking by giving the notice period specified by the Company at the time of booking. Where sufficient notice is not provided, the Company reserves the right to charge a cancellation fee up to a reasonable proportion of the service fee, to cover costs and loss of allocation.
6.2 If the Cleaning Operative is unable to gain access to the Premises at the agreed time, or if there are health and safety concerns preventing the work from being carried out, this may be treated as a late cancellation and the applicable fee may be charged.
6.3 The Company reserves the right to cancel or reschedule a booking in the event of unforeseen circumstances, such as staff illness, severe weather, transport disruption, or issues affecting safe access. In such cases, the Company will use reasonable endeavours to inform the Client as soon as practicable and offer an alternative appointment.
6.4 In the event the Client wishes to terminate ongoing regular services, the Client shall give the notice period specified in the initial confirmation for such services. If less notice is given, the Company may charge a cancellation fee equivalent to one standard visit or as otherwise reasonably determined.
7.1 The Client must provide accurate information about the Premises and any specific cleaning requirements. Any known hazards or special conditions, such as allergies, restricted areas, delicate surfaces, or items requiring special care, must be disclosed in advance.
7.2 The Client is responsible for ensuring that the Premises are safe for the Cleaning Operative to work in and that any valuable, fragile, or irreplaceable items are removed or safely secured. The Company does not accept responsibility for damage to items left in unsafe or unstable positions.
7.3 The Client must provide access to the Premises at the agreed time. Where keys or access codes are provided, the Client confirms that they have the authority to grant such access. The Company will take reasonable care of any keys entrusted but accepts no liability for existing lock defects or issues beyond its control.
7.4 The Client shall not directly employ or engage any Cleaning Operative introduced by the Company for cleaning services, other than through the Company, for a period of 12 months following the last service date, unless otherwise agreed in writing and subject to an introduction fee determined by the Company.
8.1 The Company aims to deliver Services to a professional standard. If the Client is dissatisfied with any aspect of the cleaning, the Client should notify the Company within a reasonable time, usually within 24 hours of the service, providing details of the concern.
8.2 The Company will review any complaint and, where appropriate, may arrange for a re-clean of the affected areas or another reasonable remedy, subject to the circumstances and provided that the complaint relates directly to the Services performed.
8.3 The Company is not obliged to provide a remedy where the Client fails to report an issue within a reasonable time or where the premises have been used or occupied in a way that prevents a fair assessment of the original work.
9.1 The Company maintains appropriate liability insurance in connection with the provision of its Services, subject to the terms and limits of the relevant policy. Details of insurance cover can be provided upon request.
9.2 The Company shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.
9.3 The Company shall not be liable for normal wear and tear, pre-existing damage, or deterioration that could not reasonably have been prevented by the Cleaning Operative. This includes, without limitation, existing stains, faded materials, loose grout, flaking paint, or items that are already at the end of their useful life.
9.4 The Client must report any alleged damage or loss as soon as reasonably possible and provide evidence where available. The Company may inspect the Premises and investigate the cause. Where the Company accepts responsibility, it may offer repair, replacement, or compensation, subject to fair wear and tear and policy limits.
9.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law in the United Kingdom.
10.1 The Company complies with applicable UK waste and environmental regulations relevant to cleaning services. Standard domestic and light commercial waste, such as general rubbish and recyclables already contained in appropriate bags or bins, may be moved or collected as part of the Services, where agreed.
10.2 The Company does not handle hazardous, clinical, or controlled waste, including but not limited to medical waste, sharp objects, asbestos, chemical waste, paint, solvents, or any materials classified as hazardous under UK law. The Client is responsible for arranging safe and lawful disposal of such materials through licensed carriers.
10.3 Where the Client requests removal of bulky items, large quantities of refuse, or waste that exceeds normal cleaning volumes, this may be treated as a separate service and may require additional charges or specialist contractors. The Company reserves the right to refuse removal if it believes the waste is unsafe, unlawful to transport, or beyond the scope of standard cleaning work.
10.4 The Client must ensure that any waste the Company is asked to handle is lawful to remove and does not breach local authority rules or national waste regulations. The Company shall not be liable for penalties arising from the Client’s failure to comply with such regulations.
11.1 The Company takes health and safety seriously and expects Clients to do the same. If the Cleaning Operative considers a situation to be unsafe, unsanitary beyond reasonable expectations, or otherwise unsuitable for work, the Company may cancel or suspend the Services and charge a reasonable fee to cover costs incurred.
11.2 The Company uses cleaning products that are suitable for the intended purpose. If the Client has specific allergies, sensitivities or product preferences, these must be communicated in advance so that alternative arrangements can be discussed.
12.1 The Company will handle personal data provided by the Client in accordance with applicable data protection laws in the United Kingdom. Information will be used only for the purposes of managing bookings, delivering the Services, processing payments, and performing necessary administration.
12.2 The Company may retain client records for a reasonable period as required by law or for legitimate business purposes. The Client has the right to request access to personal information held about them and to request corrections where necessary.
13.1 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, pandemics, government restrictions, or other force majeure events.
13.2 In such circumstances, the Company may suspend or reschedule the Services and will use reasonable endeavours to notify the Client and arrange an alternative appointment where feasible.
14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in law, business practices, or service offerings. The latest version will apply to any new or renewed bookings from the date it is made available.
14.2 Continued use of the Services after changes take effect constitutes acceptance of the updated Terms and Conditions.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall be construed as a waiver of that right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior agreements, understandings, or representations, whether oral or written, relating to the subject matter.
By placing a booking with Cleaners Soho, the Client confirms that they have read, understood, and agreed to these Terms and Conditions.
Choose our cleaners Soho company for all your cleaning needs in W1 area. We can provide you with the kind of help which you can trust.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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